Returns & Refunds Policy
This Returns & Refunds Policy explains how customers can request returns, replacements, or refunds for purchases made through our store. Our goal is to maintain a fair and transparent process while ensuring customer satisfaction.
Business Information
This store is operated by PCGPLUS LLC.
PCGPLUS LLC
143 South Cedros Avenue
Solana Beach, California 92075
United States
Email: [email protected]
Phone: (208) 524-9975
Return Eligibility
Customers may request a return within 30 days of receiving their order. To qualify for a return, the following conditions must be met:
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The item must be unused and in its original condition.
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The item must be returned in the original packaging whenever possible.
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Proof of purchase such as an order confirmation or receipt may be required.
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Products that have been used, damaged, or altered by the customer.
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Items returned without original packaging or essential components.
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Products marked as final sale or non-returnable at the time of purchase.
Return Request Process
To initiate a return, please contact our customer support team with the following information:
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Order number
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Product name
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Reason for the return
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Photos of the product if it arrived damaged or defective
Return requests should be sent to:
Email: [email protected]
Once the request is reviewed and approved, customers will receive instructions on how to return the item.
Return Shipping
Customers are generally responsible for the cost of return shipping, unless the return is due to:
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A defective product
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A damaged item during shipping
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An incorrect item received
In such cases, our support team will provide appropriate assistance.
Refunds
After the returned item is received and inspected, we will notify the customer regarding the approval status of the refund.
If approved, the refund will be issued to the original payment method used during checkout.
Please note:
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Refund processing may take 5–10 business days depending on the payment provider or bank.
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Shipping fees may be non-refundable unless the return is due to our error.
Exchanges
If a product arrives damaged or defective, customers may request a replacement or exchange. In these cases, we will work with the customer to resolve the issue as quickly as possible.
Late or Missing Refunds
If you have not received your refund after the processing period:
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Check your bank account again.
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Contact your credit card company or payment provider.
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Contact your bank, as processing times may vary.
If the issue remains unresolved, please contact us directly.
Contact Us
For questions regarding returns or refunds, please contact our support team:
Email: [email protected]
Phone: (208) 524-9975
Our team will assist you in resolving your request as quickly as possible.